We drive the end-to-end strategy through understanding our customers and partners to build the future of e-commerce. These teams leverage data-driven approaches to build world-class experiences and relationships for our customers, partners, and employees.
What We Do
Category Management for the Future
We are rethinking strategy for thousands of product categories offered across all business channels and tens of millions of products, creating a new approach to partnerships with suppliers across the globe.
Strategy & Analytics
We use sophisticated analytical methods to optimize our product categories, build and oversee our dynamic pricing systems, and gather and analyze competitive information to ensure all customers can find and purchase what they need.
We’re Our Own Agency
We create and build every single creative asset our customers see – from print, digital, and even television on a global level. We are changing the way customers experience e-commerce and revolutionizing what it means to be a household brand.
We apply cutting-edge personalization, automation, and 3D imagery while reimagining traditional retail strategies to serve our customers.
Sets and executes the strategy for product categories, develops and nurtures partner relationships, and drives better selection and inventory for our customers.
Optimizing Wayfair’s bottom line while navigating complex and strategic business opportunities.
Building an inclusive and innovative organization that empowers all Wayfairians to work at their full potential.
Onboard and maintain our vast product catalog, developing strategies to guide our customers through our large selection and help them find exactly what they need.
Highly quantitative and analytical, our marketing teams optimize all of our channels to provide the organization with cutting-edge strategies to attract, acquire, and retain customers.
One of the retail industry’s largest in-house creative agencies fueling all forms of on-site and off-site marketing and communication with our customers.
Steering the growth and profitability across the business leveraging technology, data, and economic models.
The foundation of our home.
There is an old saying that the whole is greater than the sum of its parts – and that’s us. From revolutionizing Human Resources to being our own in-house creative agency, we work cross-functionally and collaboratively to ensure that our customers, partners, and employees have everything they need to build the best home, the best business, and the best career.
“I have been able to do some amazing work at Wayfair because there are smart, committed people here who have a passion for tackling seemingly impossible problems and finding solutions, especially when it comes to our people, communities, and customers.”
“I think some of the work being done here is one of a kind because we have really great people – from leadership to early career and out in the field – who bring creativity and great ideas to the table that aren’t found anywhere else.”
“What I love most about Wayfair is that I honestly learn something new every day. I enjoy that the needs of the business change quickly, I’m pushed to take risks and move fast, and I have a strong team and set of peers to push my thinking. It is constant professional and personal growth alongside a group of talented, kind colleagues.”
At Wayfair, we are passionate about all things home and we are here to support our customers every step of the way, delivering on our mission to make shopping for home easy, fun, and stress-free. Our Customer Service team plays an essential role in that.
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Leader in Home to double the size of its engineering team in the heart of Germany’s capital city
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At Wayfair, we are committed to contributing positively to our communities and our world, and we are continuously impressed by our many team members across the globe who go above and beyond to drive meaningful change in their own backyards.
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“What interests me the most is problem solving — and I love the process of finding optimal solutions.”
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Nearly a year ago, masks to protect against coronavirus transmission were in short supply, as health officials urged citizens to save medical-grade masks for our heroic health care workers. While textile manufacturers ramped up production of cloth masks, many of us got creative to ensure we did our part to slow the spread by wearing face coverings.
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Meet Joe Lovell. At Wayfair he's a QA software engineer, but outside of work, fitness is his passion. You can find him at the gym, training to get stronger every day.
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At Wayfair, we understand that for candidates considering joining our team, a large part of that consideration is weighed by how they perceive our company culture and whether they feel represented in the workplace. It’s important for them to feel like Wayfair is somewhere they can be themselves, and we want every employee – current and future – to feel welcome. In pursuit of that goal, we offer candidates the opportunity to meet with our Culture Ambassadors outside the formal interview process.
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“We would like to move you to the interview stage,” is the thing that every candidate wants to hear. At first, you can feel excited about the idea of getting closer to an offer, but soon other questions can begin to flood your mind.
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An internship is among the first steps we take when charting our career path. It’s where we discover new strengths and interests, and gain clarity on what we want to do next. For Sushmita Anoop Singh, her internship on Wayfair’s Candidate Experience team was a great opportunity to learn and try new things.
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Meet Zhana Edmonds. Zhana joined Wayfair in 2019, and as a senior marketing manager, she is focused on driving customer growth for Wayfair and our specialty retail brands. But Zhana wasn’t always a marketing manager. In fact, she didn’t work in marketing at all before she joined our team. Take a look at our interview with Zhana to hear her story and how she pivoted from one career to the next.
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